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Our commitment to user-friendly and accessible web services

The Department of Customer Service has endorsed the World Wide Web Consortium's Web Accessibility Guidelines version 2.0 (commonly known as WCAG 2.0) and we are implementing the Australian Government's Web Accessibility National Transition Strategy (NTS).

WCAG 2.0 is a series of international standards from the World Wide Web Consortium. It identifies techniques to create and manage web content in ways that are more accessible to people with disabilities including those who may use assistive technologies like screen readers. Websites that are more accessible are also generally more user-friendly to everyone.

We take care to ensure our website and our web content meet the WCAG 2.0 standards to at least level AA compliance so that people of all abilities, including older people and those with visual, hearing, cognitive or motor impairments can access information and services.

We are committed to making our website as user-friendly as possible. Extensive testing has been conducted to inform design, navigation and content on our website. We will continue to develop, evaluate and improve our site to ensure our staff needs are being met including staff with:

  • vision impairments which can range from slight vision problems, including those who wear glasses to colour blindness and various levels of blindness
  • cognitive and motor skill impairments who may have had an injury, a stroke, an illness like Parkinson's or Cerebral Palsy, or are mature age
  • hearing impairments including those with genetic deafness, environment deafness and are mature age.

Our commitment allows all people who use our website to enjoy a more user-friendly and engaging experience.